About the Holly Management System
The Holly Management System (HMS) provides Administrators and System Owners of the Holly Voice Platform with a dashboard to access configuration web pages and usage reports. It acts as a centralized entry point to the tools and utilities of the Holly Voice Platform, and provides a consolidated view across all components in the deployment. The utilities and reports of the HMS are web-based to enable users to access them remotely. Entry to the system is securely controlled by a group/role-based authorization model.
The HMS system configuration tools allow authorized administrators to easily alter system behavior and resource usage policies and ensure that configuration information is consistent and correct across all instances in very large deployments. In addition the HMS provides several graphical reports to facilitate the monitoring of key trends such as system usage, customer behavior, task completion rates etc. The HMS reports allow administrators and support staff to drill down to examine the detail of a single call, and even to hear the actual utterance spoken by the caller.
The Holly Voice Platform allows many applications owned by numerous virtual tenants to be executed on a single deployment. The utilities and reports of the HMS securely partition the system data and configuration information to allow tenants to have free access to reports and self-service application configurations for their own purposes, without compromising the security of the data and the applications belonging to other tenants.
The Holly Management System is qualified for use with Internet Explorer 6.x.
Please note that a minimum of QuickTime 6.5 is required for playback of recorded audio files.