The Customer Usage report displays a list of calls matching a given search criteria that fall within a specified usage period. This report is used to examine an individual call made to the system, perhaps to determine its origin or the caller’s identity for customer support purposes.
Calls may be filtered by any of the call attributes, for example:
• CLID (the “a” party or caller’s phone number – Calling Line ID)
• DNIS (the “b” party or host’s phone number – Dialed Number Information Service)
• CLID P/R (whether full CLID is Present or Restricted or if the P/R status of the CLID is Unknown)
The report presents the call’s details in tabular format. The column values for Service Provider, Affiliate, Application, CLID, DNIS, CLID P/R, and Clear CLID are also hyperlinks which will display a Customer Usage report restricted by the selected column value. For example, clicking on a CLID will restrict the report to show only calls made from that particular phone for the defined period.
The Call ID value is also a hyperlink, which will display the Event Details of that call in the Customer Usage call events report.
Customer Usage reports may be used to monitor user behavior and generate billing information.
Figure 6 Customer Usage report
1. Display the System Usage report as shown in Section XSystem UsageX.
2.
Click a Date value in the Date column.
The Customer Usage report
displays, showing all calls made to the system on that date.
1. Click Customer Usage in the Reports menu.
2. Adjust the usage period by changing the From and To fields.
3. Enter search criteria into the appropriate fields.
4.
Click Display Usage.
The Customer Usage report displays for the date
range and criteria selected.
5. Click a value in any of the Call ID, CLID, DNIS, CLID P/R or Clear CLID fields within the table to add it to the current search and restrict the displayed results to matching values.
6. Sort the results by clicking a column heading; click the column heading again to sort by reverse order.
7. Click Reset to clear all of the search fields.
8. Click Refresh to view any new calls.