The System Usage report provides daily call statistics in both graphical and tabular formats. This report clearly shows the call activity of the whole system over time. This information may be used for many reasons, such as determining the take-up and success of an application, estimating the appropriate time to procure additional machines to cope with increased demand, or identifying problem areas in the system causing sudden drops in usage.
The report statistics are based on call records which are stored in the database by the Holly Log Manager. These records hold details of each call made in the system including the date and time of the call, the “A” and “B” party numbers, the duration of the call and the identity of the caller. From these records the System Usage report can present traffic usage details showing, for a period of time:
• the number of distinct callers
• the average duration of calls
• the total number of call minutes
• the call volumes, showing high water usage of the system ports (i.e. the number of simultaneous calls across the system).
The System Usage report graphs this information, to clearly show trends in system usage and customer behavior, and also presents a daily breakdown in tabular form. The Date column of the daily breakdown table contains a hyperlink which displays all the calls for that day in the Customer Usage report.
1. Click System Usage in the Reports menu.
2. Adjust the usage period by changing the From and To fields.
3. To see a graphical representation of the call data, select the Show checkbox.
4.
Click Display Usage.
The System Usage report displays for the date
range and criteria selected.
5. Examine the total number of calls, number of distinct callers, average call duration, total call duration and call volume for the usage period by selecting from the dropdown box below the graph.
6.
If the displayed data occurs within a small section of the specified date range,
select the Fit To Data checkbox and click Display Usage.
The
graph will then display only the date range containing call data.
Note: Either a line or a bar graph will display depending on the time interval displayed.
7. Clicking an entry in the Date column will take you to the Customer Usage report to view all calls made to the system on that date.