Data Sheet

The following are the key standards and protocols implemented by the Holly Voice Platform.

Applications & VoiceXML

VoiceXML Support

• VoiceXML 2.0 - Certified Compliant by the VoiceXML Forum
• VoiceXML 2.1 (Working Draft 15 September 2006)
• Character set support: ASCII, ISO-8859-1, UTF-8, UTF-16
• XML support: XML 1.0, XML Schema 1.0
• Script support: ECMAScript ECMA-26

Web Interfaces

• RFC 2616: HTTP
• RFC 2965: HTTP State Management Mechanism: Cookies
• RFC 2396: Uniform Resource Identifiers (URI): Generic Syntax
• RFC 2806: URLs for Telephone Calls

Applications, Web Servers & Tools

• Vicorp xMP
• Audium
• VoiceObjects
• IBM Websphere
• Nuance Directory Assistance
• Nuance OpenSpeech Dialog
• Nuance OpenSpeech DialogModules
• Nuance OpenSpeech Attendant
• Apache
• Tomcat
• JBoss
• SunOne

Speech Recognition

Certified Products

• Certified with Nuance 9.0
• Certified with Nuance 8.5 (API and MRCP)
• Certified with Nuance OpenSpeech Recognizer 3.0.x
• Certified with Nuance SWMS 4.0
• Certified with IBM WebSphere Voice Server 5.1.3
• Certified with LumenVox 8
• Certified with Loquendo
• Certified with Telisma

Capabilities

Support for over 45 languages covering 5 continents

• Support for MRCP 1.0
• Support for Speech Recognition Grammar Specification (SRGS) 1.0
• Support for W3C Semantic Interpretation for Speech Recognition (SISR) 1.0
• Real-time recognition log access (Nuance 8.5 & OSR)

Text-to-Speech

Certified Products

• Certified with Nuance RealSpeak 4.5 & 4.0
• Certified with Nuance Speechify 3.x
• Certified with Nuance SWMS 4.0
• Certified with IBM WebSphere Voice Server 5.1.3

Capabilities

• Includes free W3C-Compliant DTMF Processor
• Support for over 45 languages covering 5 continents
• Custom voices available
• Support for MRCP 1.0
• Support for W3C Speech Synthesis Markup Language (SSML) 1.0

Biometrics: Speaker Verification

Supported Verifiers

• Support for Nuance SpeechSecure OpenSpeech DialogModule
• Support for Nuance SpeechSecure
• Support for Nuance Verifier
• 3rd Party support for other Verification products

Voice over IP

Supported Standards

• RFC 3261: SIP
• RFC 2337: SDP
• RFC 2833: RTP Payload for DTMF digits
• RFC 2326: RTSP
• RFC 3550: RTP (G.711 A-law and ?-law)
• RFC 3515: SIP REFER Method
• RFC 3262: Reliability of Provisional Responses in Session Initiation
• On-platform DTMF Detector with optimised Goertzel algorithm

Telephony Support

Supported Standards

• PSTN Connectivity via VoIP Gateways
• PBX Connectivity via VoIP Gateways
• SS7 via Gateway including SRF CS-2 support
• Cisco 5x00, 2821 and others
• Broadsoft
• Asterisk 2.x
• FlexxGate
• AudioCodes

CTI Interfaces

• Cisco Peripheral Gateway Interfaces (SCI & CRI via GED-125)
• Genesys T-Server
• Avaya Computer Telephony (TSAPI with Definity v3-6)
• Field-upgradable CTI plug-in architecture

Operations, Administration and Management

Management

• Holly Management System: web interface with redundancy
• Holly Management System: command-line tools
• SNMP v1, v2, v3 with Holly MIB provided

Operating Systems

• Solaris 9
• Red Hat Enterprise Edition Linux 4
• Windows 2000/XP for speech servers

Billing Records

• Exportable CDR list
• Fully Multi-Tenanted call records
• ANI, DNIS, call time stored
• Record of blind and bridge transfers
• Record of use of ASR, TTS, CPU, Logging, Web Fetching

Database

• Oracle 9i, 10g
• PostgreSQL
• Open database schema
• Real-time central data access