IVR Virtualization

IVR Virtualization Explained

Virtualization is an established computing technique that has been widely adopted in IT data centers as a means of improving operational fficiency and substantially reducing costs.

Virtualization refers to separating the physical characteristics of computing resources from the way in which other systems interact with those resources.

Virtualization is achieved through aggregation, disaggregation or the combination of both. Virtual Aggregation is the virtualization technique that makes multiple physical resources appear as a single logical resource. Virtual Disaggregation is the mirror virtualization technique that makes a single resource appear as multiple logical resources.

Holly5 Virtual IVRs, created through 5 years of Research & Development, are a fundamental advance on traditional IVR and multi-tenanted IVR products. Virtualization improves infrastructure utilization, particularly for multi-service environments.

Holly5 delivers both virtual aggregation and virtual disaggregation, allowing an organization to deploy a single physical IVR infrastructure across multiple sites and provision onto that infrastructure many Virtual IVRs, each of which performs as if it were an independent, dedicated IVR.

IVR Virtualization reduces capital and operational expenditure yet provides access to leading IVR performance and functionality with support for open standards.

Benefits of IVR VirtualizationHolly5 IVR Virtualization offers offers all the advantages of shared infrastructure and the advantages of a dedicated IVR.

• Lowest cost of ownership: Central management of a widely distributed and shared infrastructure with consolidation of people, skills and business processes.
• Self-Management Simplifies Ownership: Each business unit can own one or many Virtual IVRs with independent management of applications, capacity, configuration and reporting.
• Optimized infrastructure utilization: With complete sharing of IVR hardware and software investments across a diversity of applications and business units. Unlike traditional IVRs, with Holly5 Virtual IVRs all resources are available for any service at any time.
• Independent execution: Holly5 Virtual IVRs avoid the conflicts created by traditional IVR solutions when services share infrastructure and compete for the control of system behaviors and resources.
• Dynamic & Ready-To-Go: It takes less than a minute to provision a new Virtual IVR and seconds to resize or reconfigure it. This provides the Virtual IVR owners with greatly improved responsiveness to changing business requirements over traditional IVR systems. Furthermore, these processes do not affect live calls or the behavior of other Virtual IVRs.
• Secure: Holly5 enforces strict isolation and security constraints. A Virtual IVR user cannot view the customer data, call records or configuration of another Virtual IVR. Similarly, changes to the configuration or behavior of each Virtual IVR are isolated.