Open Standards

The creation and adoption of open standards have delivered a wave of innovation to the contact center marketplace. Holly was the first voice platform to deliver a pure VoIP+VoiceXML platform. Holly has promoted the technical and commercial benefits of open standards and is a leader in both the development and implementation of those standards. Holly is a Sponsor Member of the VoiceXML Forum and a member of the Forum's Board of Directors.

VoiceXML VoiceXML is the key industry standard for speech and touchtone services over the phone. The Holly Voice Platform is Certified VoiceXML 2.0 Compliant.

Voice over IPHolly is a leader in the deployment of VoIP solutions for customer contact automation. Over 95% of deployed Holly solutions are VoIP-based. Holly implements SIP and RTP.

Next-Gen Networks & IMSAs a leader in VoIP solutions and with proven interoperability with Broadsoft, Cisco and other leading NGN Softswitch equipment, Holly is the ideal partner to supply Media Resource Function (MRF) capabilities for Next-Generation Networks with the IMS architecture.

MRCP: Media Resource Control ProtocolThe Media Resource Control Protocol is the internet standard for interfacing with speech recognition and text-to-speech servers. Holly fully supports MRCP to integrate a range of 3rd party speech products.

Speech RecognitionHolly supports speech recognition solutions from simple commands to sophisticated natural languages solutions. Holly fully implements the W3C industry-standard Speech Recognition Grammar Specification (SRGS or GRXML).

Text-to-SpeechHolly supports text-to-speech solutions, customer TTS voices and the mixing with recorded speech. Holly fully implements the W3C industry-standard Speech Synthesis Markup Language (SSML).

Useful Links » SIP 2.0
» RTP
» VoiceXML 2.0
» VoiceXML 2.1
» CCXML 1.0
» MRCP 1.0
» SRGS 1.0
» SSML 1.0